Business continuity at INNEO

Date updated: 5 May 2020

The well-being of our staff and duty of care to our partners (customers and vendors) is naturally of utmost importance to INNEO. With the current concerns about Coronavirus and the evolving situation, we would like to provide confidence that we have the appropriate continuity plans in place to minimise any risks and will continue to provide the service you would expect from our teams. 

On 16th March 2020 all INNEO UK employees were asked to work from home. Our staff have the technology support in place to be able to continue to work remotely with no interruption.

If you are also planning to ask your teams to work from home we are here to help. If you have any questions or concerns then please do not hesitate to get in touch using the contact details below. We can cut new licenses very quickly for you and we are more than happy to walk you through other alternatives. Please take a look at our remote working solutions page for more information. 

We would like to share some of the measures we have put in place to ensure business continuity. We have tested our business continuity strategies to confirm we can provide ‘business as usual’. 

We will now operate as follows:

• We are using soft phones and mobile phones, allowing continuous phone access to our teams.
• All tools for managing enquiries, quotes, order processing, etc. will be remotely accessed by our teams via laptops/PCs
• Various collaboration and conferencing tools will be used internally to work with our customers and vendors for productive collaboration, meetings and content sharing.
• Live events and training will be switched to virtual environments. Please take a look at our current schedule of webinars on offer and also please get in touch with us if you have any training requirements. 

If you have any questions at all, please do not hesitate to contact your respective account manager.

North East & Ireland/NI Ireland Account Manager
Richard Gale 
rgale@inneo.com 
07802 336041

North West Account Manager
Tom Dolby 
tdolby@inneo.com 
07715 645308

South West Account Manager 
Sarah Elliott 
selliott@inneo.com 
07718 700994

South East Account Manager 
Joe Small 
jsmall@inneo.com 
07554 434921

Technical support

For technical assistance please contact INNEO technical support:
support@inneo.com
+44 1564 793 720
00800 4200 4300 
INNEO Hotline Guide

If you have the requirement to work from home, please see the licensing options below for your existing software from INNEO. 

How to access your licenses when working remotely:

Locked Licenses:

• Customers using locked licenses on their workstations do not have to do anything. They can take the workstation and work from any location.
  
  

Floating Licenses:

• Customers accessing floating licenses from a server will be able to access their licenses over a VPN connection into the company network. Get in contact with your local IT supplier to set up a VPN connection into your business.
• Customers can transfer a floating license to a workstation if the user will not have access to the existing license server through a VPN connection.
• Customers can use license borrowing to check out a license from the server to go and work at home (this option is time restricted, depending on the software type and version that you use).

  
As always, we remain committed to supporting your business with an excellent level of service.

Your team at INNEO