Vuforia Chalk

Virtual collaboration made easy - for both commercial and private users

Vuforia Chalk

Virtual collaboration made easy - for both commercial and private users

Vuforia Chalk is an easy-to-use app that you can use to guide and assist staff or customers with manual maintenance. Show your surroundings and set markings that are transferred to the other person's screen in real time

Easy collaboration with customers

Easy collaboration with customers

Help your customers quickly and effectively remotely during installation or when a problem arises
Efficient use of service personnel

Efficient use of service personnel

You save travel time and at the same time improve the service quality
Cut costs

Cut costs

Since your service personnel do not have to be on site, there are no travel and accommodation costs

Practical collaboration tool for service

Trying to describe something to a colleague on the other end of a phone can be a bit of a challenge at the best of times. When working in an office in front of a computer there are various solutions for sharing your screen, such as TeamViewer. But if you work in service or maintenance and want to describe or show something in your environment, that can be even more challenging. Especially if people (who might not be very familiar with the machines) need visual instructions in order to understand how to proceed.

This problem is quickly solved with Vuforia Chalk: This collaboration app combines audio & video streaming with AR functions . Show your conversation partner your service and maintenance environment and set markings that are transferred to the other person's screen in real time.

Easy to handle

Both parties can circle components on the screen, draw arrows and lines using either their finger or their mobile device pen. Thanks to the common view, you can show your counterpart what you are referring to and you can easily show your spoken instructions. Your conversation partner can then ask more detailed questions. This avoids misunderstandings and facilitates communication. The highlight: thanks to AR functions, your annotations stay exactly where they belong. Even if the user moves his cell phone or tablet.

Follow the steps below to activate your free use of Vuforia Chalk:


  • Step 1: Register with PTC as an organisation
  • Step 2: Get admin credentials from PTC (may take up to 48 hours)
  • Step 3: Log in to the admin centre and add users & manage: View Documentation
  • Step 4: The added users will receive an email invitation to create their Chalk Business Account
  • Step 5: Download the app and install it on your smartphone or tablet
  • Step 6: Register or log in
  • Step 7: Dial in and start with a chalk call (click on "Person +" in the top right)
  • Step 8: Try out different sessions with colleagues or invite them. (They will receive an email or a text message with a download link after the invitation).

For private individuals: No registration is required (start from step 5). The use is unlimited for you, your friends and family members.


If you have any questions about registration or application, please contact our INNEO Technical Support: at or call us on 00800 4200 4300. We will be happy to assist you.


You can use Vuforia Chalk on the following devices:

  • iOS from version 11 and newer
  • Android
  • Web based host

Overview of the supported devices:


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For iOS

iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad (5th generation, 6th generation and 7th generation), 9.7-inch iPad Pro, 10.5-inch iPad Pro , 12.9-inch iPad Pro, 11-inch iPad Pro, 12.9-inch iPad Pro 2018, iPad Air 3, iPad Mini 5, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max

For Android

Google Pixel 1, Google Pixel 2, Samsung Galaxy S7, Samsung Galaxy S7 Edge, Samsung Galaxy S8 / S8 +, Samsung Galaxy S9 / S9 +, Samsung Galaxy Note 8, Samsung Galaxy Note 9, Samsung Galaxy A8 / A8 +, Samsung Galaxy S10, Samsung Galaxy S10e, Samsung Galaxy S10 +


Vuforia Chalk is expanding worldwide and more iOS and Andoird devices are added regularly. You can find a detailed list as well as further information on countries and languages ​​in Chalk Download Centre.

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