INNEO Technical Support – a complete service for customers

Our service to our customers on maintenance from hardware, network, peripherals software and interfacing.

Technical Support – More than just a helping a hand

Login for Customers with Service Contract

Login for Customers from the UK and USA

Login for customers from the UK and USA

For customers with maintenance contracts, our technical support is available for clarification of technical issues. We offer a complete service from hardware, networking and peripherals support, to aid in resolving software and interface issues.

Different from manufacturers of individual components, we are geared to provide all round support to our customers. Our technical support includes much more than just help with application problems that arise with your CAD software.

Our specialists have access to all popular operating systems (Windows, Unix, Linux) and processor platforms, to ensure optimum, customer-oriented support. Experienced experts will support you whether it be operating system, networking, data communication and interface issues, or if related to peripheral devices such as printers and plotters as well as PTC Creo and Pro/ENGINEER, PTC Creo Elements/Direct and CoCreate, data management and a host of auxiliary applications.


Accessibility INNEO Technical Support

You can access Technical Support Monday to Friday, 08:00 – 18:00 (CET).

  • Phone: 00800 4200 4300 (free call  when dialling from GB, D, CH, A)
    or: +49 (0) 7961 890-800 (toll)
  • E-mail: hotline(at)

For further details on accessibility, please refer to the Technical Support Guide.

Your benefits

  • If issues arise, these can be settled with just one contact, instead of having to address them with numerous different providers. We will check your query and trigger the necessary steps promptly and efficiently.
  • More than 80 % of all queries are directly accepted online and are processed immediately – avoiding long wait times holding in an answering system loop.
  • Use of state-of-the-art communication tools, such as E-mail, FTP, Odette or Netviewer, guarantees rapid solution finding.

Our customers about us

The results of last year's customer poll speak out loud and clear. See the average ratings for hotline-related issues expressed in terms of the German school grading system (1 = very good, 2 = good, etc.).



"Hotline – how satisfied are you regarding ..."

  • … friendliness and customer-orientation (Grade: 1.48)
  • … competence and problem solving performance (Grade: 1.71)
  • … accessibility and response time (Grade: 1.67)

Overall average INNEO hotline: 1.63

PTC certified

As PTC’s only Platinum Partner in the UK and holder of the “Top PTC Maintenance Service Provider Worldwide” award since 2005, we are able to provide maintenance excellence for all your hardware and software needs. The certification includes the following product groups:

  • PTC Creo Parametric
  • PTC Windchill
  • Routed Systems Designer
  • PTC Mathcad
  • Arbortext Desktop

Technical Support
GB, D, CH, A: 00800 4200 4300 (Toll free)
Other Countries: +49 (0) 7961 890-800 (Toll)