Service & Support online

Do you have an appointment? Then proceed as follows:

1. Call the INNEO moderator shortly before the arranged time. Your moderator's direct dial is given to you when scheduling the arrangement.
   
   
2. The moderator will then ask you to click either the
   
   or Button.
   
   If Netviewer fails please download Netviewer on your computer:
   Install Netviewer now (ZIP-File, 3 MB).
   
   
3. When running "Support" please enter the session number given to you by the moderator in the "Participant login" window.
   When running "Meet" you need to provide a session number and your name. You will receive the session number from your moderator.

• Fast and competent execution
• Time saving due to experienced technicians
• We take care for administration so you can concentrate on working with your software applications instead
• Requires only internet access, no other hard- or software needed, just a browser will do
• You're always in control of your computer and can experience the whole procedure live
• Connection established in a few minutes

The security of Netviewer Support and the integrity of the data are guaranteed by using different levels of protection:

• The Netviewer software is signed with a certificate from an independent Certification Authority (VeriSign).
• SSL/TLS key is used for server authentication, encryption and to ensure the integrity between client and connection server.
• Client programs authenticate themselves by HTTP Digest Access Authentication (RFC 2617).
• A 256-bit AES key is used to encrypt the session data.
• The connection and communication server are independent entities.
• The exchange of the session number is transferred through a different medium (phone or e-mail).
• After the start of the session, no third party can join.
• The session is end-to-end encrypted.
• All sessions can be logged on consultant, participant and server side.
• All data can be recorded for later review.
• For every session a new session number will be generated
• No action on the 2nd party computer is possible without permission. This is valid for both consultant and participant.
• It is possible to use a session password and a second PIN before the session is established.