INNEO Hotline – Full-service for customers

Our service for our customers with maintenance from hardware, network, peripherals software and interfacing.

More than just lending a hand

To customers with maintenance contracts, our technical support is available for clarification of technical issues. We offer a full-service, from hardware, networking and peripherals support to aid in coping with software and interface issues.

Different from manufacturers of individual components, we are geared to provide all round support to our customers. Technical support thus includes much more than help with application problems arising in connection with CAD software.

Our specialists have access to all popular operating systems (Windows, Unix, Linux) and processor platforms, to ensure optimum, customer-oriented support.

Experienced experts will support you regarding operating system, networking, data communication and interface issues pertaining to peripheral devices such as printers and plotters as well as Pro/ENGINEER, CoCreate, data management and a host of auxiliary applications.

Your benefits

  • If issues come up, these can be settled with just one contact, instead of having to address them with numerous different providers. We will check your query and trigger the necessary steps promptly and unbureaucratically.
  • More than 80 % of all queries are directly accepted online and are processed immediately – without long wait-times in an answering system loop.
  • Use of state-of-the-art communication tools, such as E-mail, FTP, Odette or Netviewer, guarantees rapid solution finding.

Our customers about us

Excellent Customer Satisfaction: 1.65

The results of last year's customer poll speak out loud and clear. See the average ratings for hotline-related issues expressed in terms of the German school grading system (1 = very good, 2 = good, etc.).

 

 

„Hotline – how satisfied are you regarding ...“

  • … friendliness and customer-orientation (Grade: 1.48)
  • … competence and problem solving performance (Grade: 1.73)
  • … accessibility and response time (Grade: 1.73)

Overall average for hotline: 1.65

PTC certified

As PTC’s only Platinum Partner in the UK and holder of the “Top PTC Maintenance Service Provider Worldwide” award since 2005, we are able to provide maintenance excellence for all your hardware and software needs. The certification includes the following product groups:

  • Pro/ENGINEER
  • Pro/INTRALINK
  • Pro/MECHANICA
  • Pro/TOOLMAKER
  • Windchill
  • Windchill ProductPoint
  • Routed Systems Designer
  • Mathcad
  • Arbortext Desktop

INNEO Hotline
GB, D, CH, A: 00800 4200 4300 (Toll free)
Other Countries: +49 (0) 7961 890-800 (Toll)
E-mail: hotline@inneo.com